The FSA have produced a list 0f 50 questions firms should consider when auditing their T&C arrangements.  The questions apply to investment, mortgage and general insurance.  The questions include:-

• How is competence defined?
• Who is responsible for assessing competence and do they know how to?
• How is monitoring differentiated from supervision?
• How do the firm’s T&C arrangements fit with its business ethos and practices?

This workshop provides a practical insight into ways to ensure your firm’s T&C arrangements will satisfy the expectations of the FSA by looking closely at the ’50 questions’

Delegates will receive T&C Constructor’s Toolkit, Training Evaluation Toolkit, Development Directory, Cultural Questionnaires and many other practical handouts

Suitable for all individuals who want to develop their understanding of how to apply the T&C Sourcebook in the most effective ways

Details of the seven key sessions

• Identify the factors that influence the T&C culture within a company.
• Build an action plan to develop the desired culture

• Define competence and how to assess it
• Build a portfolio of evidence

• To know the key aspects of your business to keep under scrutiny
• To identify risks within your business and the steps to take to mitigate them
• To develop effective early warning systems

• To know the key information to include in T&C procedures
• To understand the techniques to keep procedures clear and concise
• To be able to map a process and the steps involved to ensure it will be improved
• Creating effective forms

• To develop an organisational training plan
• How to engage senior management
• To evaluate training across all levels
• Getting the best out of your training

• Performing a gap analysis
• Using competency based selection tools
• Using gateway assessments to mitigate risk

• Using a range of development tools that can be used to implement effective development & succession planning strategies
• Defining a personal networking map